Customer Service

Find Out Where Your Firm Stands in Today?s Customer By Hank Brigman
About The AuthorHank Brigman is author of the upcoming book ?Touchpoint Power!,? and President and CEO of Touchpoint Metrics (
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First Contact: The Source of Customer Loyalty By Leanne Hoagland-Smith
Leanne Hoagland-Smith is President of ADVANCED SYSTEMS, The Process Specialist, located outside of Chicago, IL. She partners with her clients to connect the 3P?s of Passion, Purpose and Performance to affect sustainable change in 4 key areas: financials,
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Five Secrets to Showing Your Customers You Really Care By Ed Sykes
Ed Sykes is a professional speaker, author, and success coach in the areas of leadership, motivation, stress management, customer service, and team building. You can e-mail him at mailto:esykes@thesykesgrp.com, or call him at (757) 427-7032. Go to his w
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Five Tips to Calm Cranky Customers By Dina Beach Lynch
About The Authorcopyright 2004 Dina Beach Lynch is a Workplace Mediator and Conflict Coach who supports professional practice groups. Learn how to solve tough is
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For Web Design and Development Businesses Exceptional Customer Service Is the Name of the Game By Le
Leanne Hoagland-Smith, M.S. CEO of ADVANCED SYSTEMS located outside of Chicago, IL, is the Learning & Process Specialist. With over 25 years of business & education experience, she helps her clients to double their performance. By uniting systems, strateg
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From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer By Stephanie Ch
Stephanie Chandler is the author of ?The Business Startup Checklist and Planning Guide: Seize Your Entrepreneurial Dreams!? and the founder of http://www.BusinessInfoGuide.com, a directory of fr
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From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service By John Di Frances
John Di Frances is an internationally recognized organizational legacy expert and keynote speaker.
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Fun Email Quiz By Kelly Watkins
Kelly J. Watkins, MBA, based near Louisville, KY, offers motivational speeches and customized communication training. For lots of communication tips and articles (which you can reprint), visit: http:/
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Getting Back to Basics: A Customer Service Tale By Joy Fisher-Sykes
Joy Fisher-Sykes is a professional speaker, author, and success coach in the areas of leadership, motivation, stress management, customer service, and team building. You can e-mail her at mailto:jfsykes@thesykesgrp.com, or call her at (757) 427-7032. Go
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Great Customer Service: Do You Use This Essential Tool? By Stephen Steckly
Stephen has helped many business owners recruit, screen, hire, train, motivate, discipline, and inspire superstar employees. He has developed many tools employers can use to boost the morale and performance of their teams.
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