Customer Service

Oil Change Customer from Hell or Hoax; You Decide By Lance Winslow
"Lance Winslow" - Online Think Tank forum board. If you have innovative thoughts and unique perspectives, come think with Lance;
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One Critical Question to Ask Yourself Every Day By Darcie Harris
Darcie Harris is co-founder of EWF International¢ç, an Oklahoma based firm providing peer advisory groups for women business owners and executives. EWF International¢ç franchises are available throughout the Southwest. View this article and others at
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One of the Secrets of a Great Customer Experience By Colin Shaw
Colin Shaw is the Founding Partner of Beyond Philosophy and guru of the Customer Experience Management. He has also produced two most successful books on customer experience which are now available in market. His first book, Building Great Customer Experi
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Over Deliver - The Key to Customer Satisfaction By Bryan Brandenburg
About The AuthorBryan Brandenburg has published 5 books as well as a number of articles both in print and on the internet. He has published almost 30 software pr
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Over Delivering Provides Big Results By Alicia Smith
Alicia Smith is a Coach and Trainer whose specialty is helping people Make Money Now. She has taught over 70,000 people how to improve their business bottom lines. To learn more about her courses, products and services please email her at
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Passing the After-Sales Test By Vernon Stent
Fly Killer machines can be seen at http://www.flykiller.net, including spares, lamps and glueboards.
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Phone Answering Skills for Support Staff By Paul Smith
About the AuthorPaul Smith is the manager of Auratech Software, a company that specialises in Help Desk Software to help businesses with their customer support.
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Poor Customer Service - Are Your Customers Driving Away Other Customers By Rick Weaver
Rick Weaver is President of Max Impact, a national leadership and organization development company based in Rochester Hills, Michigan. Rick is an accomplished business executive with experience in retail, market analysis, supply chain and project manageme
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Post Office, Incredible Lady Postmaster By Stuart Malkin
Excerpts from a new book, ?Looking for a Better World.? Read more at: http://www.buybooksontheweb.com/description.asp?ISBN=0-7414-2134-8Dr. Malkin hold
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Profit from a Customer Service Recovery Program By John Madden
John Madden is an international speaker, trainer, and author of ?Leap, Don?t Sleep? (How to get different results by doing something different). He specializes in customer service, coaching skills for managers, stress management through humor, creative pr
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